Insurance Policy & Claim Servicing via Mobile App Based on AI

Delivering a unique end-to-end mobile experience for a start-up insurance company - from policy purchase to AI-powered automated claim processing.

My  Role

Business Analyst

Industry

Insurance / InsureTech

Platform

Mobile App (iOS & Android)

Key Technology

AI / Machine Learning / OCR

Project Overview

The goal of the project was to deliver a unique end-to-end experience for the customers of a start-up insurance company. The mobile app becomes the preferred point for insurance servicing and communication between the company and its customers.

Clients can purchase various types of insurance – health, auto, accidents, and more. They can also request claims with a single click by taking pictures of documents using the phone camera. The documents are automatically handled by a document management system powered by artificial intelligence, and the claim is processed, paid or rejected, with a notification sent to the customer.

Core innovation: AI-driven OCR reads document properties from camera-captured images, enabling fully automated claim processing – from submission to approval/rejection and payment – without manual intervention.

Skills & Deliverables

BPMNProcess Flow DiagramsBusiness AnalysisBusiness CasesWireframesSRS, BRDMVP Scope

Business Processes Covered

  • Policy acquisition via e-shop
  • Notification for policy expiration
  • Notification for installment maturities
  • Claim request by the customer
  • OCR of attached documents using AI & Machine Learning
  • Automatic claim processing (approval/rejection)
  • Automatic payment of approved claims
  • Booking a medical examination

My Responsibilities

  • Developed project scope and Minimum Viable Product (MVP) definition
  • Developed Business Requirements Document (BRD) based on ideas and requirements from start-up stakeholders
  • Proposed and discussed automated business processes as BPMN diagrams
  • Collected stakeholder feedback through structured sessions
  • Delivered Software Requirements Specification (SRS) for the development team