Reveal Score

Restful API integration between broker and insurer

From process optimization to a digitized integration between insurance broker Marsh and Health Insurance compnaies in UAE – automating the process of enrollment, disenrollment and modification of census data for group policies.

My  Role

Business Analyst

Industry

Insurance brokerage

Platform

Restful API

Key Technology

Phased Milestones / SCRUM

Project Overview

The goal of the project was to automate the process of sending data for insured members (enrollment, modification and disenrollment) from Marsh broker to insurance companies through RestFul API.

Census data are prepared in excel sheets, validated and send to the API. API response contains information about accepted and rejected members. For confirmed members number of medical card and PDF file are sent as a response.
Communication with insurance companies is hold through third party administrator NAS Neuron Services.

Consultative approach: This engagement started in a latest phase of the project. By analysing the existing deliverables and risks for Go-Live I helped the customer define what to prioritize and why, resulting in a phased MVP strategy that delivered outstanding value.

Skills & Deliverables

SCRUMAPI IntegrationsBusiness AnalysisProject ManagementIT ConsultationMVP DefinitionPrioritizationGo-Live

Business Processes Covered

  • Scope creep prevention
  • Census data management
  • User journey definition
  • Estimation of the savings
  • Business scenarios
  • Product features
  • Business impact

My Responsibilities

  • Prioritization of business scenarios and scope management for preventing scope creep
  • Analyzing the process for exchange of census data between insurance broker and insurance companies
  • Diagramming the existing process and proposing to-be (automated) process via RestFul APIs
  • Estimating the expected impact of the integration - number of person days / year to be optimized after Go-Live
  • Describing business scenarios, communicating them with the business and getting a sign-off
  • Defining product features, evaluating their business impact and prioritizing them
  • Proposing the scope of MVP and convincing technology director and product owner lead
  • Participating in the release management and Go-Live support